FAQ

Start by unplugging the appliance and checking the user manual for any troubleshooting tips. Sometimes, it could be a simple fix, like resetting a circuit breaker or clearing a minor blockage. If the issue persists, avoid DIY repairs as this can void warranties or cause further damage. Reach out to our Melbourne technicians for professional advice.

It is usually easy to spot: if your appliance is making unusual grinding sounds, leaking water, emitting a burning smell, or not performing as efficiently as usual, it needs attention. Fixing small issues early prevents expensive breakdowns later.

It depends on the age and condition. If the appliance is under 8 years old or requires a minor fix, repairing is the most cost-effective choice. However, if it frequently malfunctions or the repair cost exceeds 50% of a new unit’s price, our technicians will provide an honest recommendation on replacement.

Prices vary based on the appliance type and fault complexity. Most standard repairs in Melbourne range from $100 to $500. We provide transparent pricing, including parts and labor, so there are no surprises on your final invoice.

Yes, for your safety and to protect the appliance’s electronic components, it is essential to disconnect the power. If it is a gas appliance, ensure the gas supply is turned off if you suspect a leak.

Most common repairs are completed within 30 to 60 minutes. If specific manufacturer parts are required that are not in our mobile service vans, the process may take 24-48 hours. We aim for same-day resolution whenever possible.

We service all major household appliances, including refrigerators, ovens, washing machines, dishwashers, clothes dryers, and cooktops. We work with all leading brands like Bosch, Samsung, Miele, and LG.

Yes. We offer a 12-month warranty on all new parts installed and a 3-month workmanship warranty. This ensures your Melbourne home remains functional and you have total peace of mind.

Yes, we offer same-day service across Melbourne and St Kilda, subject to technician availability. We recommend booking before 10:00 AM to secure a same-day time slot.

Regular cleaning, descaling, and following the manufacturer’s guidelines are key. For washing machines, clean the seals; for fridges, vacuum the condenser coils. Our preventative maintenance service is also available to extend your appliance’s lifespan.

Check the thermostat settings and ensure the door seals are tight. If the compressor is silent or the fan is making noise, there may be a mechanical failure. Contact us immediately to prevent food spoilage.

Leaks are often caused by worn door seals, cracked inlet hoses, or a blocked drain pump filter. Check these areas first; if the leak is internal, a professional technician will need to inspect the drum and pump housing.

Ensure the oven clock is set (some models won’t heat if the clock is flashing). If the fan is running but there is no heat, the heating element has likely failed. This is a common, quick fix for our expert oven repair team.

A clogged filter is the most common culprit. Clean the filter at the bottom of the tub and check the drain hose for kinks. If water remains, the drain pump may be obstructed or faulty.

Loud noises usually indicate worn-out drum rollers, a frayed drive belt, or failed bearings. Continuing to use a noisy dryer can cause the motor to burn out, so prompt repair is recommended.

Check your main switchboard for a tripped circuit breaker. If the power is on but the display is blank or showing an error code, there may be a fault in the control board or internal wiring.

No. We currently provide repairs for electric ovens and electrical oven components only. We do not provide gas appliance repairs or gas-related services.

This is often due to a blocked spray arm or the need for a rinse aid. If the dishes are still dirty, the heating element may not be reaching the correct temperature to dissolve detergents properly.

The machine might be unlevel or the internal suspension springs/shock absorbers may have worn out. Ensure the load is balanced; if it persists, the shock absorbers likely need replacement.

This is usually caused by a blocked defrost drain. When the drain is clogged with debris or ice, the meltwater overflows and ends up on your kitchen floor. We can clear this quickly and show you how to prevent it.