Privacy Policy

Last updated: 24 September 2026

Appliance Repairs Online respects the privacy of our customers and website visitors.

This Privacy Policy explains how Appliance Repairs Online, operated by SYDNEY APPLIANCES PTY LTD (ABN 12 153 948 004), collects, uses, stores and discloses personal information.

1. Who We Are

Business name: Appliance Repairs Online
Legal entity: SYDNEY APPLIANCES PTY LTD
ABN: 12 153 948 004
Service area: Metropolitan Melbourne, Victoria
Phone: 1300 606 927
Email: info@appliancesrepairsonline.com.au
Website: appliancesrepairsonline.com.au

2. Personal Information We May Collect

Depending on how you interact with us, we may collect personal information including:

• your name;
• phone number;
• email address;
• service address;
• suburb and postcode;
• information you provide when making an enquiry or booking;
• appliance type, brand, model and fault information;
• booking and appointment information;
• records relating to services and repairs;
• communications between you and our team;
• payment and transaction information;
• information submitted through website forms;
• technical information associated with your use of our website; and
• other information reasonably necessary to provide our services.

We aim to collect only information reasonably necessary for our business activities and the services you request.

3. How We Collect Information

We may collect personal information when you:

• contact us by telephone;
• send us an email;
• submit an enquiry or booking form;
• request an appliance repair;
• communicate with our technicians or staff;
• use our website;
• respond to our communications; or
• otherwise provide information directly to us.

We may also receive information from service providers, advertising platforms, referral sources or other third parties where permitted by law.

4. Why We Collect Personal Information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries;
• arranging appliance repair appointments;
• providing appliance diagnosis and repair services;
• communicating with you regarding a booking;
• sending appointment confirmations and service notifications;
• preparing quotes and invoices;
• processing or recording payments;
• maintaining customer and repair records;
• managing warranty or follow-up enquiries;
• providing customer support;
• improving our website and services;
• understanding how customers find and use our website;
• measuring advertising and marketing performance;
• maintaining the security of our website and systems;
• meeting legal, regulatory and administrative requirements; and
• operating and improving our business.

5. Website Analytics, Cookies and Advertising

Our website may use cookies and similar technologies.

These technologies may collect information such as browser type, device information, pages visited, approximate location derived from technical information, referring websites, interactions with our website and advertising attribution information.

We may use website analytics and advertising services, including services provided by third-party platforms such as Google, to understand website usage, measure advertising performance and improve our marketing.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Google and Advertising Services

We may use Google services such as Google Analytics and Google Ads to measure website activity and advertising performance.

These services may use cookies or similar technologies to collect information about interactions with our website and advertisements.

The handling of information by these third-party providers is also subject to their own privacy policies and terms.

7. Disclosure of Personal Information

We may disclose or provide access to personal information where reasonably necessary to operate our business, manage bookings and provide appliance repair services.

This may include disclosure to or use of:

• ServiceM8, our field service management and booking platform, which we use to manage customer details, service addresses, appliance information, bookings, technician scheduling, job records, communications, quotes, invoices and repair history;
• appliance repair technicians, employees and contractors;
• payment and accounting service providers;
• website hosting and technology providers;
• email, SMS and communications providers;
• parts suppliers where reasonably necessary to complete a repair;
• analytics and advertising providers, including Google;
• insurers, accountants, legal advisers and other professional advisers; and
• government authorities, regulators or other parties where required or authorised by law.

When you book an appliance repair with us, relevant personal information may be entered into and stored within ServiceM8 so that we can manage your booking and provide the requested service.

Third-party service providers may process or store information on our behalf in accordance with their own terms, privacy practices and our arrangements with them.

We do not sell customers’ personal information as part of our ordinary business operations.

8. Overseas Disclosure and Service Providers

Some third-party technology, cloud, analytics, communications or advertising providers we use may store or process information outside Australia.

The countries involved may vary depending on the service provider and its infrastructure.

Where applicable, we take reasonable steps to handle personal information in accordance with applicable Australian privacy requirements.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically or, where applicable, in physical records.

We may use third-party technology and cloud providers to store or process information.

No method of electronic transmission or storage is completely secure, but we take reasonable measures appropriate to the information and our business operations.

10. Retention of Personal Information

We retain personal information for as long as reasonably required for the purposes for which it was collected, our business and record-keeping requirements, warranty and service history, dispute resolution and applicable legal obligations.

Where information is no longer reasonably required and we are not legally required to retain it, we may take reasonable steps to delete, destroy or de-identify it.

11. Accessing Your Personal Information

You may request access to personal information we hold about you.

To make a request, contact:

Email: info@appliancesrepairsonline.com.au

We may need to verify your identity before providing access.

In some circumstances, access may be restricted or refused where permitted or required by law. Where appropriate, we will explain the reason.

12. Correcting Your Personal Information

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct personal information where appropriate.

13. Marketing Communications

Where permitted by law, we may use contact information to communicate with customers about our services or relevant offers.

You may request to stop receiving marketing communications from us at any time by using an unsubscribe facility where provided or contacting us directly.

Service-related communications concerning an existing booking, repair, payment, warranty or customer enquiry are not necessarily marketing communications.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of those websites. We recommend reviewing the privacy policy of any third-party website you visit.

15. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us at:

Email: info@appliancesrepairsonline.com.au
Phone: 1300 606 927

Please provide enough information for us to understand and investigate your concern.

We will take reasonable steps to investigate and respond to privacy complaints.

If applicable and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner or another relevant regulator.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or applicable requirements.

The latest version will be published on our website and will show the date it was last updated.

17. Contact Us

For questions about this Privacy Policy, your personal information or a privacy request, contact:

Appliance Repairs Online
Operated by SYDNEY APPLIANCES PTY LTD
ABN 12 153 948 004
St Kilda, Melbourne VIC 3182

Phone: 1300 606 927
Email: info@appliancesrepairsonline.com.au